JOOTIYAPA RETURN AND EXCHANGE
Customer Care Assistance
Jootiyapa
Returns & exchange, sorted properly.
How it works
Three steps to a resolved query
Submit the form below
Tell us the reason for return and attach a photo or short opening video of the product — this is required to process any claim.
We call you within 24–48 hours
One of our agents will reach out on the phone number you provide. This window may extend slightly over weekends or festive holidays.
Your query gets resolved within 48 hours
We aim to close every query within 48 hours of it being raised. If we don't hear back from you within 5 days, the query is marked resolved.
Please note
This form is the only valid method of communication for returns or exchanges between Jootiyapa and our customers.
Queries raised through Instagram DMs, email, or comments on our social media will not be entertained. We accept queries only within 5 days of delivery.
Start your return request
Have your order ID and product photos or video ready before you begin.