शुल्क वापसी की नीति
Return, Refund & Exchange Policy
Trusted by 1 Million+ Happy Customers
At JOOTIYAPA, we want you to love every pair you buy. That's why we offer a simple, hassle-free exchange and refund process.
How to Initiate a Return, Refund or Exchange
Return window: You can book a return, refund or exchange within 3 days of delivery. Requests raised after 3 days of delivery will not be accepted.
Mandatory proof for every request:
- Unboxing video (compulsory for wrong or defective product claims): If you've received a wrong size, wrong colour, different or defective product, you must share a clear, continuous, unedited unboxing video. The video should start with the sealed package, show the shipping label clearly, and show the product being taken out of the box. Claims without an unboxing video will not be accepted.
- Photos: 4–5 clear photos showing the size label and the defect (if any) on the product.
Exchange Policy
Free exchange is available only if you have received:
- Wrong size
- Wrong colour
- A different product than ordered
- A defective product
In these cases, you are eligible for both exchange and refund.
Exchange for any other reason: If you want to exchange the product for any other reason (for example, a change of mind or a different size preference), you will need to pay a one-way shipping charge of approximately ₹150–₹250, depending on your location. An invoice for this amount will be shared with you, and payment is required before the exchanged product is dispatched. In these cases, you are eligible for exchange only, not a refund.
How the exchange process works:
- Wrong, different or defective product: Once JOOTIYAPA approves the exchange, the pickup of the delivered product and the delivery of the replacement are scheduled at the same time. Depending on the courier, the original product may be picked up first and the replacement delivered afterwards, or the other way around.
- Exchange for any other reason: The product is picked up from you first. Once it reaches the JOOTIYAPA warehouse and passes a quality check for reusability, the new pair is dispatched.
Timeline: The full exchange process can take 7–14 working days. This may be longer due to weekends, festivals, courier strikes, national holidays, etc.
Refund Policy
A refund is initiated only after JOOTIYAPA receives the product back and verifies the issue claimed by the customer. The refund is processed only once the product clears all quality checks.
Free returns are available only for wrong size, wrong colour, different or defective products.
Return for any other reason: If you want to return the product for any other reason, a flat one-way shipping charge of ₹150 applies. An invoice for this amount will be shared with you, and payment is required before the return is processed.
Timeline: Refunds are processed within 4–5 working days after we receive the product. This may be longer due to weekends, festivals, national holidays, etc.
JOOTIYAPA reserves the right to refuse a refund or replacement if the returned product does not match the issue claimed by the customer, or if the required unboxing video and photos are not provided.
Support & Response Time
- We aim to respond to and resolve every query within 48 hours of it being raised. This may take longer during weekends, national holidays and festivals.
- If a customer does not respond on our WhatsApp support chat within 3 days, the query will be marked as Resolved.
Important Notes
- The JOOTIYAPA Customer Care Assistance Form is the only valid way to contact us for returns, refunds, exchanges and cancellations. Requests sent through Instagram DMs, emails, comment sections, etc. will not be accepted.
- Any abusive behaviour towards our support team will lead to immediate cancellation of the order or return request.
- Spamming comment sections or posting fake reviews will lead to cancellation of the order or request.